Refund and Return Policy

Thank you for supporting independent publishing. Because our products are either custom-manufactured or delivered digitally, we maintain a strict return policy to keep our operations sustainable.

1. Digital Content (E-books)

Due to the immediate nature of digital delivery, all sales of digital books are final.

• Access: Upon purchase, a download link is provided via email, valid for 48 hours.

• Responsibility: It is the customer's responsibility to download and save the file within this window.

• Exemptions: We do not offer refunds for accidental purchases, device incompatibility, or failure to download the link before expiry. If you experience a technical error during the download process, please contact us within the 48-hour window for assistance.

2. Physical Books

For books sold through our own website, we do not accept returns for "change of mind," "buyer’s remorse," or accidental orders. Third-party shops selling our items maintain their own separate return policies.

• Damages and Defects: In accordance with British Columbia’s consumer protection standards, we will replace or refund items that possess manufacturing defects or arrive damaged due to inadequate packaging.

  For items damaged in transit solely due to improper courier handling, replacements or remedies are evaluated and issued at our discretion (and may be subject to third-party courier claim verification).

• Reporting: You must notify us within 14 days of receipt. Please include your order number and clear photographic evidence showing both the damaged item and the external shipping packaging.

• Resolution: If a defect or eligible transit claim is approved, we will issue a replacement copy at no additional cost. Refunds are only issued if a replacement copy is unavailable.

3. Shipping and Cancellations

• Cancellations: An order can only be modified or cancelled within 30 minutes of it being placed. All amendments must be made by email at editor@ampliconpress.com.

• Incorrect Address: We are not responsible for orders delivered to an incorrect address provided by the customer. Reshipment costs for returned packages will be the customer's responsibility.

Contact Information

For inquiries regarding damaged items, please contact us using our web form. Please allow 3–5 business days for a formal review of your claim.