Refund and Return Policy

Thank you for supporting independent publishing. Because our products are either custom-manufactured or delivered digitally, we maintain a strict return policy to keep our operations sustainable.

1. Digital Content (E-books)

Due to the immediate nature of digital delivery, all sales of digital books are final. * Access: Upon purchase, a download link is provided via email, valid for 48 hours.

• Responsibility: It is the customer's responsibility to download and save the file within this window.

• Exemptions: We do not offer refunds for accidental purchases, device incompatibility, or failure to download the link before expiry. If you experience a technical error during the download process, please contact us within the 48-hour window for assistance.

2. Physical Books

Our physical books are printed specifically for you at the time of purchase (Print-on-Demand). As these are custom-made items, we do not accept returns for "change of mind," "buyer’s remorse," or accidental orders.

• Damages and Defects: In accordance with British Columbia’s Consumer Protection Act, we will replace or refund items that arrive damaged or possess manufacturing defects.

• Reporting: You must notify us within 14 days of receipt. Please include your order number and clear photographic evidence of the defect or shipping damage.

• Resolution: If a defect is verified, we will issue a replacement copy at no additional cost. Refunds are only issued if a replacement is unavailable.

3. Shipping and Cancellations

• Cancellations: Once an order is sent to the printer, it cannot be canceled or modified.

• Incorrect Address: We are not responsible for orders delivered to an incorrect address provided by the customer. Reshipment costs for returned packages will be the customer's responsibility.

Contact Information

For inquiries regarding damaged items, please contact us using our web form. Please allow 3–5 business days for a formal review of your claim.